Social Security Administration begins massive VoIP deployment
With 1,600 locations, a variety of old PBX systems and the typical underfunded government budget, the U.S. Social Security Administration (SSA) is not your average VoIP network deployment.
After signing a 10-year contract valued at up to US$300 million last year with Nortel Government Solutions, the SSA is now beginning a massive evolution of their voice network to VoIP. The new VoIP network will eventually support 55,000 field office agents, with 205 of the SSA’s nearly 1,600 field offices expected to be deployed in the first year and another 500 per year after that.
Larry Stevens of FedTech Magazine has this great article that details the progress, benefits and challenges that the SSA …
