Nortel Buzzboard

The official Nortel news blog

Guest post: News, noise and networking

The Nortel Asia Summit came to a close yesterday. For our final bit of coverage on the event, Rick Seeto, Nortel’s VP of marketing in Asia, has provided us with some parting thoughts on the Summit — why we hosted it and how we think it turned out. Here is his guest post:

================

Rick Seeto, VP of Marketing, Asia Rick Seeto, VP of Marketing, Asia As we come to the close of our very first all Asia Analyst and Media Summit many of the team are looking forward to the weekend, and deservedly so.

Our engagement opportunity with our top analysts across Asia has been exceptional this week. From key global and regional executives, customer testimonials through to our leading product and solution thought-leaders in Asia, the analysts have been fully participative in the dialog, engaged and opinionated on our messages and forthright in their view on Nortel in Asia across both Enterprise and Carrier segments.

One of the key returns on the day was the time spent with analysts to understand how our capabilities are both received and perceived in the market. Their input, debate and views, put succinctly and factually often proved challenging and humbling, however it is these views that will prove to be an invaluable source of input to us as we plan ahead to drive Nortel to the front of our customer’s minds across the region.

The demonstrations and session topics were designed to challenge their ‘historical’ view of Nortel and to really showcase our move to a software, services and solutions company that can deliver the simplification necessary to address the challenges of the increasingly Hyperconnected world. With comments like ‘this is very cool’ and ‘wow, I didn’t know you guys did this sort of thing!’ the team have been motivated in the knowledge that our capabilities and directions are resonating with a number in the analyst community.

Some excellent connections were made with senior analysts that shape opinions in this region and the follow-on plan will ensure these relationships are further developed to ensure we are providing ample opportunities to keep this community fully up to speed with our direction, capabilities, proof points and engagements. More importantly we will continue to drive our messages more aggressively in the market to ensure all our target segments can take advantage of our solutions and offerings.

In a repeat of the many elements of the day, we kicked off the media session leading with 8 press releases on a succession of customer wins across both Carrier and Enterprise as well as announcing the new Greater China and Asia Pacific leadership. We engaged with our primary media contacts from around the region, and in one place, and I felt we used the opportunity to good effect to help frame and craft the deeper stories behind our customer win releases.

On a self critical note, we need to sharpen our stories to ensure the key points relate to our end customer needs and arm our media contacts with succinct messages that relate to their readers and their readers interests and issues.

Some excellent socialising between the analysts, media and Nortel team, as you would expect, and this has certainly strengthened the human bond between many involved in the Summit and I am sure will result in continuing engagements both formal and informal.

Overall a major milestone in our Asia program to ensure we are heard and our world leading solutions are well understood by a key group of Asia influencers.

Rick Seeto
VP Marketing, Asia

Comments

  1. Written like a true marketing VP. Very positive, but it doesn’t say anything.

    At the end of the day marketing’s job is knowing what to build for whom. So far, that has not been a noteable nortel strength and this guest post does nothing to build confidence in that ability.

    “Sharpening your story” won’t cut it if your products don’t.

  2. A couple of comments…

    1. Your new ‘leadership’ structure seems to be no more than the latest flip-flop. Wasn’t Robert Mao a recent President of Nortel China, separate from the rest of Asia? Tell me how this is different.

    2. Move beyond the “wow, I didn’t know you did this” comments. How about focusing on earnings. I’d much rather hear a comment like “wow, I didn’t know you made so much money from this”. Nortel is the classic example of over committing and under delivering. Let’s include NUMBERS in these posts. Not confidential stuff, feel free to point to previous quarters…WHEN YOU CAN.

  3. Here’s a story today from Reuters where Francois Lancon (the new Nortel APAC leader) is quoted several times on our regional APAC activities.

    http://www.reuters.com/article/technologyNews/idUSN0829749420080708?feedType=RSS&feedName=technologyNews&rpc=22&sp=true

    More coming directly from Rick on this soon…

  4. Appreciate you following our progress and taking time to read and question. We should swap career stories over a beer on your flattering comment re: a true Marketing VP - thank you.

    To cut through the gloss, in Asia we have had great success in many areas with our customers based on our ability to deliver the solutions they need to overcome the challenges they face. There is no better measure of that ability than through the decisions that customers are making to purchase Nortel solutions.

    Customers like Edith Cowan University (Australia) who needed a scalable, secure and robust data network to support it’s students and teachers, Macquarie University (Australia) who needed to provide always-on access for more than 30,000 students including the ability to verify in real-time devices as they connected to the network, Shiga University of Medical Science (Japan) where the need to access essential patient information reliably and quickly led them to a Nortel data solution, Wannon Water (Australia) who wanted to improve customer service and staff productivity and saw our UC solution as a best way forward, Ashikaga Institute of Technology (Japan) who needed to increase the range of their robots and found Nortel’s wireless MESH capabilities meeting their requirements, North Eastern Regional Institute of Science and Technology (NERIST - India) who needed indoor and outdoor coverage for their campus and saw enormous value in how Nortel’s WiMAX and MESH solution would solve their challenges, or Ministry of Railways in China where our GSM-R capabilities fit their requirements……..

    What I consistently hear in Asia from our business partners, our customers, prospective customers and regional analysts is that we do not tell our story often or sharp enough. I believe we do have the goods to solve customer challenges - and I will continue to work to clearly tell the story as often as I can so Nortel can help more customers improve their businesses.

  5. Rick Thank you and you are welcome. I like cider.

    I am happy for your success, however it seems as if the big contracts elude nortel in Asia.

    If you accept my premise that marketing’s job is to know what to build for who, then why are so many seemingly promising technologies dying on the vine (e.g. PBT/PBB, IMS)? Why has funding been cut to WiMax? Could it be that despite the success there just is no margin?

    WRT LTE and North American CDMA not withstanding, how does nortel expect to gain share in an evolutionary Asia 4G market when it has abandoned 3G?

    Is it that the market is not ready for the technology or is it vice-versa? Or is it just that the message is not sharp? Perhaps something else?

    Anyway, here is hoping you are not so sharp you sell past the close :)

  6. apologies for tardy reply - clearly not a seasoned blogger!!
    You raise some great points on technology, market and timing - and some questions that I think all technology companies ponder as they place bets and drive into a new marketspace like 4G.
    Nortel is extremely focused on ensuring our business model is strong and has been taking measures to secure this with solid progress and improved earnings. We continue this focus with the absolute goal of driving double digit Operating Margins as a result. Our growth strategy is firmly rooted in the need to Transform the Enterprise, the opportunity that Next Generation Mobility offers and in Services and Solutions - and since 2H06 we have seen steady positive improvements across Revenue, Gross Margin and Operating Margin.
    In Asia over the last few years we have definitely concentrated on ensuring we build a business that is sustainable and that has strong return. In our region opportunities abound as countries like India and China continue to grow at a rapid pace. That said, not all opportunities are aligned with our overarching goals as a company - so choices need to be made.
    We believe we have a relevant and cost effective path forward for service providers to deliver the wireless broadband experience their customers are, and will increasingly demand. The ability to watch the changes in the market, review and revector plans, execute on decisions and then continue to drive is very important and I believe we have the organisation leadership and structure in place to do just that.
    The WiMAX decision to partner with Alvarion is a result of this ability. The end result is a much stronger opportunity to deliver to customers the solution they need in partnership with a leading market player that will also benefit from our IP in this space as well - and it also recognises that marketplace has changed over the last 12 months or so. I believe these to be pragmatic and sound business minded decisions.
    If you’re ever heading Asia way, please drop me a line - I’m sure I could find that cider somewhere for you - or at least a localised version :-).

Leave a Reply