Nortel Buzzboard

Add Australian contact center outsourcing specialist PCI to the list of companies that are taking energy efficiency into consideration when building their networks.

In this press release from last week, PCI CEO Phil Allan is quoted saying: “As with any large-scale technology rollout one of the biggest costs is the energy to power and cool the equipment. Nortel demonstrated such a clear lead in this regard with its energy-frugal equipment that the savings in ongoing operation and lower TCO were reasons alone to choose its solution, not counting all the other benefits it offered.”

PCI, who is building a new 6,000 square meter facility in Melbourne to accommodate its growth, is deploying a solution built on the Nortel CS 1000 IP-PBX, Ethernet Routing Switch 550 series, WLAN 2300, and Nortel CallPilot for unified messaging.

Of course, energy efficiency isn’t the only need for PCI’s new contact center. The unified communications capabilities of the solution will enable PCI’s 700+ agents to work from anywhere while retaining their same phone number, caller groups and access to network resources.

PCI’s General Manager of Integration, Jason May, says that “Nortel’s unified communications solutions were not only ideal for this purpose, with location-independent calling and presence giving us far more control and flexibility over agents’ whereabouts, but Nortel’s energy-efficiency ratings are also far superior to those of its competitors.”